FAQ

ORDERS

How long does delivery take?

UK Orders: If you have chosen the standard delivery option then your order should be with you within 3 working days. If you have chosen the fast delivery option then your order should be with you next working day. Orders placed before 1 pm will be dispatched on the same day.

European Orders: Your order should be delivered within 6 working days.

Rest of World Orders: Your order should be delivered within 13 working days.

RETURNS & REFUNDS

If you would like to know more about how we handle returns and refunds, please have a look at our Returns & Refunds Policy.

How long after receiving my order do I have to return items?

You have 30 days starting from the date your order is delivered to return any items that you don't want.

Can I exchange items for different products?

We only exchange items if they are defective or damaged. If you would like to exchange an item that you want in a different size or style, or you would like a different product, then you will need to return the item and use the refund to buy the new product.

What products aren't eligible for returns and refunds?

We are not able to accept returns and approve refunds for limited edition items, sale items, and gift cards.

How long does it usually take for a refund to be processed?

Usually, you will see the money back in your original method of payment within 7 days of the refund being approved. Please note that even though it is usually completed within 7 days, it can take up to 30 days.

Is the return postage paid for?

If returning from outside of the UK you are responsible for paying for your own shipping costs for returning your item.

CHARITY

What charities do you support?

Currently, we support 3 charities, The Wolves And Humans Foundation, BirdLife International, and LionAid. If you would like to know more, please go to our Charity page.

How much do you donate to charity?

At the moment we donate 5% of all of our revenue to charity, this percentage can vary though. By mid-2020 we are aiming to increase this to 10%. If you would like to know more, please go to our About page.

ETHICS & SUSTAINABILITY

Are all of your products made from organic materials?

Unfortunately, not all of our products are currently made from organic materials. Our t-shirts are all made from organic cotton, but our sweatshirts currently aren't. We are working towards producing our sweatshirts from organic and recycled materials. If you would like to know more, please go to our About page.