FAQ

ORDERS

How long does delivery take?

UK Orders: If you have chosen standard delivery, then your order should be with you within three working days. If you have selected next day delivery, then your order will be with you the next working day as long as you place your order before 1 pm. Orders placed before 1 pm on a working day will be dispatched on the same day. Orders placed on a weekend or bank holiday will be dispatched on the next working day.

European Orders: Your order should be delivered within six working days.

Rest of World Orders: Your order should be delivered within 13 working days.

Where is my order?

If you order hasn't arrived within the time frames listed above, then please contact us at info@swanclo.com. We will then investigate what has happened to your package.

RETURNS & REFUNDS

To return an item please visit our Returns Centre

If you would like to know more about how we handle returns and refunds, please have a look at our Returns & Refunds Policy.

How long after receiving my order do I have to return items?

You have 30 days starting from the date your order is delivered to return any items that you don't want.

Can I exchange items for different products?

We only exchange items if they are defective or damaged. If you would like to exchange an item that you want in a different size or style, or you would like a different product, then you will need to return the item and use the refund to buy the new product.

What products aren't eligible for returns and refunds?

We are not able to accept returns and approve refunds for limited edition items, sale items, and gift cards.

How long does it usually take for a refund to be processed?

Usually, you will see the money back in your original method of payment within 7 days of the refund being approved. Please note that even though it is usually completed within 7 days, it can take up to 30 days.

Is the return postage paid for?

If returning from outside of the UK you are responsible for paying for your own shipping costs for returning your item. If returning from inside the UK then you can use our Returns Centre to organise the return and get a postage label.